My 1st temptation is to begin this by writing, “Go Pound Sand Comcast”, but because the ink isn’t try on the new contract yet, I shall practice patience, then let lose with the Ronnism’s you’ve come to love so much. After much nefariousness on the part of Comcast, they did me the huge favor of mandating I call AT&T to transfer phone service. Oh how the Lord works in great ways. Thank you Comcast.
I won’t bore you with the details, but I should warn you, as a society that practices virtues like: Honesty, Patience, Protectiveness over the under dogs, you should be very concerned that there are companies out there whom for all Intensive Purposes (I know) prey upon the mental disability of some our Golden Aged populace, like the Um, I don’t know, VETS. I don’t even want to think about what would have happened to this older, disabled Korean War Vet, had he not had me to help him and his wife, navigate the simple act of transferring service. I’ve made more phone calls than I care to admit, and here are some of the highlights:
- Why yes, you can keep your precious Country Music Channel. No problem. Well, it was a problem, and just one week later, with no notice, Comcast switched CMT to a sports package (huh?) and wanted an additional $40 a month for the useless channels.
- Why no, I don’t see that you have spoken to previous Representatives. That happened 3 times. Incompetent Reps, that either don’t know their job, or don’t care about their job, never bothered to make notes. Therefore, it cannot be proven that a Rep never informed me that CMT would move to a higher, more expensive tier.
- Why yes, our Tech will be there Wednesday between 3 and 5pm. Oops, we called you to tell you the Tech will not be there, but we called them…they don’t remember….that’s too bad. We can come out next December.
- I’m sorry ma’am, but you are not an Authorized User, therefore, we can’t talk to you. Um, the Rep before you acknowledged my POA, and found my Authorized User Agreement; which I put in myself. Sorry ma’am, don’t tell me my job. I don’t show you’ve spoken to any Representative. A**holes.
- Ma’am, please put the account holder on the phone. Sir? Do you really want us to talk to her, she doesn’t seem to know what she’s doing. (Yes, that really happened).
- We’ll be happy to import the number from AT&T. We just need, by law, 4 days to give AT&T notice. What they didn’t tell me was that I had to transfer service first, so I didn’t, until today. Two disabled senior citizens have been without a phone since 12/28/15. So, I called AT&T to transfer phone service.
I don’t know if it was my hostile attitude, the fact that AT&T pays their Reps an amazing commission, or the fact that he was just a really nice guy, the representative from AT&T, undersold Comcast by $30 a month, had the phone working, and has a Rep scheduled for tomorrow at 1pm. He also advised me to not call Comcast until the new U-verse was installed, and credited their account for the extra charges to keep the cable an extra 7 days. Screw it, POUND SAND Comcast. You actually had me considering Harri Carri, and moving them in with me. The extortion of a disabled Korean Vet was bad enough but the undercutting of my authority was the final straw. I am also filling a complaint with the BBB, I lodged a complaint with our Federal Rep, (it’s about time Congress did something good for the American People), filed a complaint with AARP, and I will go to the local senior breakfast, and sign each one of the fixed monthly income Dears, with AT&T. If you have Comcast, call AT&T U-verse….bet they can beat Comcast prices. Okay gotta go. Hell hath no furry like Veronica pissed, and friends, I’ve only just begun. Can I borrow some money to take a out a full page ad in the New Yorker? I’ll pay you back. Be Blessed.